Frequently Asked Questions

MOST SALES ARE FINAL.

Your print is rolled into a sheet of kraft paper and sealed with tape. Open slowly and be careful not to rip the paper or the print inside.

Unroll the print from the kraft paper onto a flat surface. You may want to place a heavy object on each corner to help flatten the curled edges.

We do not recommend using a utility knife or any other sharp tool to cut the tape and/or the paper. Do not attempt to remove the print from the kraft paper without first removing the tape.

NOTE: CHR!S REEL STUDIO is not responsible for prints damaged when unwrapping.

Thank You!

If you received an item that is supposed to be signed but is missing a signature please contact us within 30 days from the date of your order and we will issue a return shipping label. Once we receive your item and CHR!S is able to sign it we will send your signed item back to you at no additional charge. We encourage customers to examine all items immediately upon delivery to avoid any issues.

CHR!S REEL STUDIO, LLC is not responsible for damaged or lost packages. Call UPS at 1-800-PICK-UPS or go to ups.com and open a damage claim immediately. Hold on to the packing materials and the damaged item in the event UPS requires an inspection. Once the claim is approved we will send your replacement. The process usually takes about a week from the date you initiated your claim with UPS. If there is no obvious damage to the package but your item arrived damaged or blemished please send photos of the damaged items, undamaged packaging and your shipping label to us within 14 days from the date you received the item. CHR!S REEL STUDIO, LLC. is not responsible for damaged items after 14 days of receipt. If your order was shipped via USPS or FedEx please hold onto all damaged items including the packaging then contact us immediately. To receive a replacement we must be notified of damages no later than 14 days from the delivery date.

All prints and books available on our website are signed unless otherwise noted.

Once a label has been created for your package you will receive a shipping notification email with instructions for tracking your package. Please check your junk email folder if you have not received it.

You are responsible to make sure you receive your order. If it has been three weeks since you placed your order and you still have not received it please contact us immediately. Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.

We are not responsible for your order after the claim deadline has passed. The deadline for USPS is 60 days from the date of mailing and the deadline for UPS is 120 days from the date of mailing. If your package was returned to us we will make 1 attempt to contact you via email. We can hold returned packages no longer than 10 days.

At this time we do not offer shipments to PO Boxes or APO addresses. We appreciate your patience as we work on a solution.

Orders are typically shipped within 5-7 business days of your completed transaction. You will receive shipping and tracking information via email. The CHR!S REEL STUDIO Shipping Dept is not open on Saturdays and Sundays.

You can see the taxes and shipping charges before you submit payment. Add the items into your cart then click the Check Out button. Enter your shipping address and the taxes and shipping charges will populate.

We ship to most countries that accept mail. Please let us know if you do not see a shipping rate for your order by using our online contact form.

We ship via FedEx International Economy service. The cost for this service ranges from $20 to $40+ depending on your location as well as the weight and value of your order. All packages are insured. Import fees, duties and taxes (due upon delivery) are the customer’s responsibility.

IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES (except UK orders): The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us, are for the actual shipping of the item into your country only. Please be aware that each country has its own “Import Duty”, “VAT” for all commercial imports. You may want to check with your local FedEx or Customs office to find out just what these charges may be. We cannot assume any responsibility for import fees and therefore these fees are your own responsibility. Please note: FedEx only makes 3 delivery attempts and in most cases will not deliver your package until import fees are paid. FedEx will contact you for payment prior to delivery or at the time of delivery.

Time in transit for international shipments is normally 5 to 6 business days.

Warning!
Duties and taxes will be charged at the time of delivery. We will not refund your order if you refuse to pay the fees to accept your package from FedEx. If you do not accept your package from FedEx it will not be returned to CHR!S REEL STUDIO, LLC. and may be abandoned or destroyed.

Thank you for your understanding.

For more information please call Regulatory Consulting: 800-851-3336 x 4 and they’ll be able to confirm what the D/T and VAT would be on certain products when shipping to different countries. For issues or questions about packages going to France here is the best email address: fr_iad@fedex.com

If we ask for your tax ID number during checkout it is because this is required by the customs office in your country. Without it, your package could be held in customs, returned to us or abandoned. We are only trying to help your delivery go as smoothly as possible. Please include your Tax ID if requested.

Due to the high number of orders that we process during print releases we can not accept print number requests, including AP requests. All customers will be served equally and prints will be dispersed in numerical sequence.

We accept payment from all major credit cards as well as Apple Pay, Google Pay and Paypal.

Please allow up to 48 business hours for refunds to process on our end. Once the order is refunded it can take up to 5 to 8 business days for the funds to return to your bank. International refunds can take up to 14 days (or sometimes longer) for your funds to be returned to your bank. Please note: the CHR!S REEL STUDIO Orders Dept is not open on weekends.

For limited Screen Print releases we automatically refund orders of 2 or more prints due to our “1 per customer/household limit” – No exceptions. To avoid this in the future, do not hit the submit button more than once even though it looks like the first submit didn’t take.

If you are experiencing order troubles here are a few things that can help:

1. Please refrain from submitting your order multiple times.
2. Adding the product to your cart DOES NOT guarantee your purchase. After logging in to PayPal, you will return to the Store to verify your order, it is here where our inventory is checked. If you are given an “UNAVAILABLE” response, the product has been or is in the process of being sold out and is no longer available.
3. If your order was processed you will receive an email from PAYPAL confirming payment. You can verify your payment through your PAYPAL Account. Shipping of your order will be indicated through a Shipping Notification email with your shipments tracking information. ALL ORDERS ARE SUBJECT TO REFUNDS BASED ON AVAILABILITY AND OUR TERMS & CONDITIONS.

Typically prints are released at 10am US East Coast Time on a Tuesday or Thursday. Exact release times may vary and announcements will be posted prior to the sale.

We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at the chrisreel.com site are subject to change without notice. We reserve the right to limit quantities on certain items. FINAL CONFIRMATION OF PURCHASE is processed through our Shopping Cart after you have submitted your information. At that time your item(s) will be checked against our inventory and confirmation of your order will be verified.

Adding an item to your Shopping Cart does NOT guarantee or reserve an item for you. The faster you check out the better your chances of completing you order! Good Luck!